The Metro Emergency Medical Services is a Directorate of the Western Cape Provincial Department of Health providing quality emergency care to 5.3 million people in the Western Cape Province, South Africa.

We currently have a fleet of 250 Emergency Vehicles and a staff compliment of 1400 personnel. We have stations throughout the Western Cape, with dedicated crew, management and communications centers.

Our service is composed of two divisions, namely, Emergency Medical Services and Healthnet (Health non-emergency transport). We receive in excess of 40 000 calls per month, consisting of a wide variety of emergency and non-emergency cases.

Our Mission

Our mission is to provide a health focussed EMS System, delivered by skilled, efficient and motivated personnel with well equipped resources, that can be rapidly accessed and responds timeously to place the right patient in the most appropriate facility in the shortest time, resulting in the best possible outcome.

Metro EMS Values

Our Core Values

• Caring
• Courage
• Professionalism
• Compassion
• Honesty
• Integrity
• Sincerity

The Future

The Metro Emergency Medical Services is constantly expanding to meet the needs of the communities of the Western Cape. We are always keen to hear from highly motivated individuals who hold South African Emergency Care Qualifications and who believe that they can make a contribution to Emergency Care in the Western Cape.

We will continue to proudly and diligently serve the people of the Western Cape and South Africa and through a transparent and patient orientated approach continue to maintain and strive for excellence in pre-hospital emergency care.